Return Policy

RETURN POLICY

What are the return conditions ?

If you are not entirely satisfied with your purchase, please return the unwanted item in its original condition within 14 days of receipt and we’ll refund it.

Our return policy :

  • By original condition, we mean you’ve kept all original packaging, labels, tags and manuals, and that the item is undamaged and unused.

  • The return form must be sent with the item.

  • You’ll be expected to bear the cost of returning any unwanted items.

We kindly ask you to respect these conditions, otherwise we will unfortunately not be able to process your return request.

We are unable to exchange through our website, so please visit our online shop and place again your order.

Only items that have been purchased online from Les Artistes Paris website can be returned to us. Les Artistes Paris products purchased through other retailers must be returned to them in accordance with their respective returns and refunds policy.

What is the return procedure ?

Days

If you are not entirely satisfied with your purchase, please return the unwanted in its original condition within 14 days of receipt and we’ll refund it.

By original condition, we mean you’ve kept all original packaging, labels, tags and manuals, and that the item is undamaged and unused.

Please follow these steps to return an item :

1. Login in to your customer account.

2. Access your order, section « My orders ».

3. Choose your order in question.

4. Choose on the option « Make a return ».

5. Print your completed return form and put in in your package. The return form must be submitted to our sales team so that the return can be properly processed.

6. Leave your parcel at the nearest post office.

Upon receipt of your parcel, we will give you a refund as long as the returned product meets our terms and conditions.

Return address :

Les Artistes Paris

ZI de la Saint Denis

Rue Louis de Broglie

27130 Verneuil sur Avre

France

How long will it take to get a refund ?

A confirmation email will be sent to you upon validation of your request.

You will get your refund within one week of the date we received the compliant product at our warehouse.