Featured Questions

What types of insulated bottles AND cans can be carried in a bottle bag or cases ?

The bottle bag and cases can carry and protect 500ml insulated bottles and cans. 


What are the differences between the new Lunchbox Icebucket and the first version?

How long do the Bottle 'UP keep the temperature of the drinks ?

The isothermal performance of the Bottle'Up is 24 hours cold and 12 hours warm.

The Bottle'UP is equipped with a double wall of stainless steel separated by a layer of thermal insulation which allows the temperature of the drinks to be maintained very efficiently.


Are our closures interchangeable from one bottle to another?

All our closures are compatible with our 280/500 ml bottles, except those created for the 750 ml capacity.


What capacities are available?

Can: 280ml, 500ml

Bottle: 280ml, 500ml, 750ml, 2L

Mug: 350ml, 500ml

Lunchbox: 700ml


Where are Les Artistes Paris products made? Where are they stored and delivered? 

All products are manufactured in a regulated, audited and monitored factory in China. The team has its own offices and staff recruited to carry out regular audits to validate compliance and adherence to the code of conduct. Products are stored in our own warehouse in Normandy, and all customers, professional and private, are delivered from our warehouse. 


Faq Sections

FAQ - A question ?
What are the Bottle'Up dimensions ? 

Capacity

Height

Diameter 

Weight

280ml

19.30 cm

6.70 cm

0.24 kg

500ml

25.40 cm

7.05 cm

0.32 kg

750ml

29,8 cm

8 cm

0.48 kg


What is the composition of Bottle 'UP ?


How is the Bottle 'UP cap made ?

The cap has a 100% stainless steel insert and has a grip for easy opening. The Time 'Up function allows you to indicate the filling time.


How long do the Bottle 'UP keep the temperature of the drinks ?

The isothermal performance of the Bottle'Up is 24 hours cold and 12 hours warm.

The Bottle'UP is equipped with a double wall of stainless steel separated by a layer of thermal insulation which allows the temperature of the drinks to be maintained very efficiently.


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FAQ Insulated Can
What are the Pull Can'It dimensions ?

Capacity

Height

Diameter 

Weight

280ml

14cm

7.20cm

0.22kg

500ml

19cm

7.20cm

0.29kg


How long do the Pull Can'it keep the temperature of the drinks ?

The isothermal performance of the Pull Can'It is 10 hours cold and 5 hours warm.

The Pull Can'It are equipped with a double wall of stainless steel separated by a layer of thermal insulation which allows the temperature of the drinks to be maintained very efficiently.


Are the Pull Can'It waterproof ?

The Pull Can'It are perfectly waterproof due to the silicone seal on the lid and a retractable spout that prevents any risk of leaks.


What is the composition of Pull Can'It ?


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General
Can the products be put in the dishwasher?

No, our products are not dishwasher safe.


How to clean the products?

For the maintenance of your Bottle 'Up or Pull Can'It, we advise you to regularly clean with hot soapy water and rinse well. For a more thorough cleaning, you can add a tablespoon of baking soda.


Can I put the products in the refrigerator?

We do not recommend putting the products in the refrigerator, this would have no effect because of the double stainless steel wall which prevents any temperature change. Putting them in the freezer could damage them. In order to have a cool drink, we recommend filling the bottle with a drink that was already in the refrigerator or adding ice cubes.


Are the products compatible with sparkling beverages?

It is not recommended to put soft drinks in our insulated containers.

Indeed, if you fill your can or insulated bottle with a soft drink and the cap is tightened too much, the gas pressure can create reactions and damage the container.


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Order B2B
How to place your order?

In order to place an order, it is mandatory to register with the email sent to the Artists team and your password. If this is your first connection, click on "Forgotten your password ? "and you will receive an email to create a new one. Once connected, you will be able to select the desired products and place your order.

For new BtoB customers who wish to purchase our products, you must fill in all the necessary fields to create an account. You will have to wait 1 to 3 working days to have your customer file validated by the Artists Paris team. You will then be able to connect and place an order.


How many products are sent per batch?

The products are sent in batches of 4 and individually for individuals. 


Is there a minimum amount for an order? 

The minimum order amount is 200€. 


What are the shipping costs for professionals ?

Delivery is free for orders over 200€ excluding VAT.


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Orders B2C
What payment methods are available ?

The payment method available to you is as follows :

  • Secure payment by CB / Visa / Mastercard

Is the payment secure? 

To offer you the best quality of service, Les Artistes Paris works with Ingenico, one of the world leaders in online payment solutions. Payment by credit card on our site is entirely secure thanks to the online payment system of our banking partner HSBC.


What are the delivery costs for a consumer ? 

Delivery costs are free for orders over 30€, for orders under 30€ there is a 5€ delivery charge.


Where can we be delivered for a consumer ? 

We deliver to France, Germany, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands, Portugal and Switzerland.


FAQ Accessoires
What types of insulated bottles AND cans can be carried in a bottle bag or cases ?

The bottle bag and cases can carry and protect 500ml insulated bottles and cans. 


Is there a difference between the bottle bag with strap and the Bottle case ?

The only difference is that the black bag, part number A-2292, has a strap for hanging the bag containing the water bottle. This is compatible with all other pouches. The strap is not currently available as a spare part.


FAQ Boîte à repas isotherme
What are the differences between the new Lunchbox Icebucket and the first version?

FAQ Infuseur à thé
How long should I leave my tea to brew with the infuser?

The metal part of the infuser should be left to infuse in hot water for 2 minutes, with your tea bag or loose tea.


Is the tea infuser compatible with insulated containers ?

The tea infuser can be used :

- in a bottle, its size is perfectly adapted to block the infuser holder and let the metal part with the tea infuse in hot water

- in an insulated mug or cup at home or in the office